Merchant Vs Customer:
We all hate chargebacks, It drives me mad when someone does a chargeback instead of asking for a refund.
I do tend to wonder if they realise it costs the vendor extra money time and effort when a chargeback is involved or whether they even care. After all I’ve always had a very robust money back guarantee. Having said that, I do appreciate that sometimes they are needed if unscrupulous vendors are involved.
This is a really useful infographic if you deal with chargebacks. (I was actually looking for something entirely different and it caught my eye)..
It gives plenty you a ton of information on what you, as a marketer and seller need to know about the chargeback process in one place.
Let me know what you think..